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Questions to Ask When Touring an Assisted Living Community

Questions to Ask When Touring an Assisted Living Community

Big life changes come with lots of questions. Visiting senior communities with assisted living is the best way to get a feel for the atmosphere of each. Your guide should be well-prepared with information, but in order to compare them all, you’ll want to get the same information about them so you can compare apples to apples and find the one the assisted living community that will make you or your loved one happy. Here’s a starter list of questions about assisted living:

 

WELLNESS

Be clear about your health needs. 

Questions to ask
  • What happens if I need more care than assisted living provides?
  • Is there a registered nurse or other medical professional available at all times?
  • Do you provide transportation to doctors’ appointments and medical centers?
  • If I have a long-term stay in a hospital or rehabilitation facility, do you hold my residence?
  • How often is your staff trained to deal with medical emergencies?
  • Are staff trained in HIPAA policies?

Dining & Nutrition

Most likely, you’ll be invited to share a meal with the community. If not, ask to do so.

Questions to ask
  • How often are the menus changed? Do I have a choice in selections?
  • If you have an allergy or food restriction: How do you allow for exceptions from the regular menus?
  • How much of your food is freshly prepared on the premises?
  • How long has your executive chef worked in food service?
  • What meals are included in monthly rent?
  • Are meals served buffet- or restaurant-style?
  • If I’m unable to come down for a meal, do you have room service?
  • Are snacks provided?

 

Costs

Everything about policies and procedures should be well documented. Ask for copies to read at a later time.

Questions to ask
  • Can you give me a copy of your lease contract that details all fees, rules, and regulations?
  • What services are considered extra? How are they billed?
  • What fees do you charge?
  • Do you participate in Medicaid, or any other payment program?
  • How do you handle instances when a resident is either late or unable to pay?
  • What circumstances would force a resident to move out?
  • If it is a pet-friendly community: Is there a pet fee?

 

Staff

As you walk through the building, do you see staff members interacting in a caring way with residents? Are they saying hello to you as you pass by?

Questions to ask
  • How much experience does your administrative staff have in senior living?
  • What training and background checks are required of staff?
  • What do you do if a staff person takes the day off?

 

Amenities

Inside and out, are the areas well cared for and clean? Does the décor please your eye? Does the building smell pleasant throughout? Do you see residents socializing in the common areas, game rooms, and studios?

Questions to ask
  • Am I able to bring my own furniture or do apartments come furnished?
  • If the building is older?
  • Is there maintenance staff onsite at all times?
  • May I have a list of all amenities and services?

Activities

Ask to sit in on one of the activities scheduled for that day. Is it well attended? Ask for copies of the calendar.

Questions to ask
  • How are residents informed about daily activities?
  • What activities do you offer that fit my interests and hobbies?
  • If I’d like to go out on my own, do you offer transportation? How is it scheduled?

 

Security

There’s no need to rush as you tour. Take time to look around the rooms. Do you see call buttons? Safety locks on the windows and doors? Emergency exits clearly marked? Overhead sprinklers? Smoke detectors? Do you see broken equipment? Tripping hazards?

Questions to ask
  • Is the front desk manned at all times?
  • How are visitors able to enter after hours?
  • Are the outdoor courtyards secure?
  • May I have a copy of your documented emergency procedures?

Residents

Do the current residents look cared for and groomed? Talk to them, asking how long they’ve lived in the community and what they like best and least about it.

Questions to ask
  • How do you onboard new residents?
  • Is there a resident council?
  • How are any disputes resolved?
  • How much input do residents have about programs, activities, and menus?

 

That’s a lot of information to take in, so if you can arrange it, ask a family member or friend to go with you. As one person asks questions about assisted living, the other can be taking notes. A second or even a third tour before making a final decision is totally appropriate.

If you have any questions about Tiffany Springs Assisted Living, we’re always available with answers. Contact us today.